First Impression Business Solutions offers services and training to help businesses attain and maintain optimal customer service by ensuring an awareness of one’s ‘personal brand’ and mindfulness of business acumen. The curriculum introduces The I.P.A.D. Concept and engages participants through role-playing and hands-on exercises simulating real-life scenarios, fostering the importance of integrity, professionalism, a positive attitude, and dependability in the workplace. These competencies are needed in order to be successful in the workplace.
• Participants will understand how their actions impact others in the workplace.
• Training will encourage participants to avoid unnecessary workplace pitfalls through discussions of common company policies such as code of conduct, attendance, core values, and typical termination reasons.
• Mystery shopping initiatives to validate customer service expectations and missed opportunities in creating memorable and professional customer service.
A 'unique' curriculum which strongly suggests a solid work ethic leads to good performance.