In the world of call centers, we know groups are structured in a ‘team’ format. It is important each team member understands how their individual performance matters. They should be coached to take more ownership and initiative on their performance and development. Let’s also not forget to challenge the high performers to offer their best practices to those team members in need of help. It’s truly a TEAM THING!
Let’s do our best so the TEAM can be its BEST! – this is how SYNERGY works!