ICMI article published!

ICMI has graciously posted another article that is near and dear to my heart; customer service.  ICMI has been at the forefront of improving customer experiences for over 30 years. Thank you to this valuable organization for allowing me to share my passion.  Let me know your thoughts!

What’s Happened to the Spirit of Customer Service?

https://www.icmi.com/Resources/2019/whats-happened-to-spirit-of-customer-service

 

 

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